PakParadise

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FAQ’s

1. What is PakParadise?

PakParadise is an online grocery store based in Malta, offering a wide variety of high-quality groceries, fresh produce, and specialty products delivered directly to your doorstep.

2. Do you deliver all over Malta?

Yes, we deliver to all locations within Malta. Delivery times may vary depending on your location, but we strive to ensure quick and reliable service.

3. What payment methods do you accept?

We accept payments via:

  • Credit/Debit cards (Visa, MasterCard, etc.)
  • Online payment gateways like PayPal
  • Cash on delivery (COD) for orders within Malta

4. Is there a minimum order amount for delivery?

Yes, the minimum order amount for delivery is €100. Orders below this amount may incur an additional delivery fee.

5. How long does delivery take?

Delivery usually takes 1-3 business days. For orders placed before weekends, same-day delivery may be available in selected areas.

6. What is your return and refund policy?

We accept returns within 3-5 days for unused, unopened, and undamaged items. Refunds are processed within 5-7 business days after the items are inspected. Perishable items are not eligible for return.

7. How can I track my order?

Once your order is placed, you will receive a confirmation email with a tracking link. You can also log in to your account to check the order status.

8. Can I modify or cancel my order after placing it?

Yes, you can modify or cancel your order within 1 hour of placing it. Please contact our customer service team immediately at +35677081446.

9. Do you offer discounts or promotions?

Yes, we frequently offer discounts and promotions. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals.

10. How do I contact customer support?

You can reach our customer support team via: